Looking for an apprenticeship? We're recruiting now!
In any case of dispute/issue please follow the procedure below.
Where the employer has an issue an email must be sent to Linda Gardiner Training Manager on linda@ycob.co.uk informing of the matter to be resolved. The YCB will investigate immediately ensuring a response within 7 days. If the employer is dissatisfied with processing of, or response received they have the right to escalate the complaint to the funding body EFSA helpline 0800 015 0400 or email nationalhelpdesk@apprenticeship.gov.uk.
Where the apprentice has an issue an email must be sent to Rebecca O Farrell Training Director rebecca@ycob.co.uk informing of the matter to be resolved. The YCB will investigate immediately ensuring a response within 7 days. If the Apprentice is dissatisfied with the processing of, or response received they have the right to escalate the complaint to the funding body EFSA helpline 0800 015 0400 or email nationalhelpdesk@apprenticeship.gov.uk
E.L.M Academy
208 Newchurch Road, Bacup, OL13 0TS
03453074435
info@elm-academy.co.uk
Mon – Fri 9:00A.M. – 5:00P.M.
Applying to study at E.L.M Academy is really easy. Just click the button below and follow the simple steps, and you’ll be on the journey to success in no time!
– E.L.M Academy will process a full or partial refund of fees when a course does not run as a result of a decision made by E.L.M Academy.
– If a student withdraws from a course before the first class takes place, a full refund of all fees will be given.
– If a student is actively attending classes and the academy closes permanently as a result of a decision by the Academy, a partial refund of fees will be granted. The refund will be calculated on various factors such as remaining time left on the course and costs incurred (i.e. registration costs, exams, etc.).
– If the wrong fee has been charged for a course by E.L.M Academy, the excess will be fully refunded.
E.L.M Academy will not grant refunds under any other circumstances.