Student Support

At E.L.M Academy, we don’t believe in huge, anonymous classes. Instead, we favour plenty of individual attention and offer one-to-one support to help you grow and flourish during your time with us. We are proud that our teachers have received high praise for the quality of their teaching in our recent quality assurance visits.

We're here to help every student succeed

Regular tutor support

Every student has access to a range of support to maximise the outcomes of their time learning with us.

At some point they will be looking for a general chat to make sure they are on track or they may be facing a difficulty that they need help with. Here, their first port of call is their Personal Tutor who is the key ‘go to’ person. Students are assigned their tutor during their induction and will work closely with them throughout the course.

Student Services

For all students, your first point of contact for any Student Services related queries and issues is your dedicated tutor. They will be able to answer the majority of your questions directly and if not, they can signpost you to colleagues within the Academy who can give you the information you seek.

Alternatively, you can use the contact information provided at the bottom of this page to seek quick and confidential student support. 

Careers Advice

We can offer impartial careers information, advice and guidance. Our friendly and professional team have a wide knowledge of every area of the academy and provide impartial advice, so that you can be sure that your best interests are met.

You’ll also receive specialist career information from your industry experienced tutors and professionals from industry who you’ll work with throughout your studies.

Support from us

Whatever stage of the journey you’re at, you’ll never be alone at E.L.M Academy. From the moment you start with us, to after you’ve earned your qualifications and for as long as you need, we’re here to help.

Regardless of the challenges and barriers you might be facing, you’ll have support along every step of the way from your careers and welfare. Every single one of our students matters to us, and our team will work tirelessly to provide additional support, guidance and advice wherever it’s needed, to make sure that no-one gets left behind.

Additional Learning Support

If you require ALS (Additional Learning Support) then we are here to help you if you have a learning difficulty, disability or any other learning needs. We will adapt our support to suit you and make sure all of your needs are met. We are a responsive support service and will tailor support to meet your individual needs.

If you feel you have been discriminated against

Talk to your Course Tutor, if you feel unable to talk to any member of the college staff you can contact your Programme Advisor at E.L.M Academy. You can expect these people to listen carefully and take what you are saying seriously. Once you have discussed the matter you will receive the appropriate advice and support and depending upon the nature of the complaint we will undertake to:

  • Discuss the matter with an equal opportunity adviser
  • Tackle the issues, including attitudes and values
  • Take action to ensure that similar incidents do not happen again
  • Take appropriate disciplinary action
  • Record the matter fully and confidentially

Contact For Student Support

We are open on Monday – Friday at 9am and 5pm, except on holidays.

Phone : 0345 307 4435
Email :

Frequently Asked Questions

Financial Help

We can give you advice on budgeting, making the most out of your money, and where to go for other sources of help. We can also give advice on various financial support schemes you may be eligible for.

Support with Personal Issues

If you’re going to do well in your studies, it’s important that you’re happy, healthy and safe. So if you do find yourself in difficulties we have experienced advisers to help address your needs. If you need it, we can help you with:

Up-to-date information on health matters
Contact with outside agencies (such as a counselling service)
Contact with local doctors

Learning Difficulties or Disabilities

We can provide support, advice and guidance for students with a wide range of learning needs.

If you are a learner who may, for a variety of reasons need additional assistance with your studies, we will offer support that is appropriate to your individual needs and the requirements of the course. We endeavour to encourage and promote and environment in which learners are happy to disclose any issues to us so that support is of the highest standard.

We aim to increase participation, achievement and progression in education and training. In this way we strongly believe barriers experienced by students in education can be reduced.

Equality and Diversity

The Yorkshire College of Beauty and ELM Academy are an Equal Opportunity Employer and Training Provider having a policy of equality on all programmes, regardless of sex, race, religion or disability. You are protected under statue Law and contract signed by The Yorkshire College of Beauty with the SFA. The provisions in this agreement meet the requirements of the SFA and are inline with current SFA policies. More precise details on certain items may be inspected in the Training Provider’s Handbook which you may see at The Yorkshire College of Beauty