Refund Policy

REFUND POLICY

The Academy will only refund tuition fees and associated charges in exceptional cases.

The full fee for a course is payable even if the learner decides not to complete the course. 

CANCELLATION

Your statutory right under the consumer protection (Distance Selling) regulations 2000, allow a 7 day cooling off period for those enrolments completed on line only.

The right to cancel starts the date of registration and ends 7 working days after.

Cancellation requests will only be accepted in writing, preferably by email to info@elm-academy.co.uk. Telephone cancellations are not acceptable.

After the cooling off period the following refund policy applies.

REASON FOR REFUNDS

The Academy will process the refund of fees, when a course does not run, or closes as a result of a decision by the Academy. The Academy will not grant refunds under any other circumstances.

PAYMENT OF REFUNDS

Please ensue that you retain your payment receipt.

If a payment is made by credit/debit card then the refund will be made directly back to the same credit/debit card.

Any correspondence regarding fees and charges should be addressed to:

E.L.M Academy

Exchange Buildings,

3-5 Market St, Market Place,

Edenfield,

Bury BL0 0JZ